At Portus Packaging, we aim to provide a smooth shopping experience with timely deliveries and hassle-free returns. Please read the following FAQs carefully to understand our shipping, cancellation, and grievance redressal policies.

1. How long will it take for my order to be delivered?

• Air Shipment: 2–3 business days after dispatch
• Surface Shipment: 3–5 business days after dispatch (may vary by location)

Please note: Delivery timelines are estimates. Actual delivery dates depend on courier practices, your location, and product availability. You can always track your order status in your account dashboard.

2. Do I need to be at home/office for delivery?

Yes, for your security and to avoid loss, it’s best to have someone available to receive and sign for your delivery between 10:00 am – 7:00 pm, Monday to Saturday (excluding holidays).

3. Can I request a specific delivery date or time?

Unfortunately, we cannot guarantee delivery on a specific day or time. We can only provide an estimated timeline.

4. What if I won’t be available during delivery?

Please mention any special instructions or unavailable dates in the order comment section at checkout. If you forgot to mention this, kindly email us before dispatch. We will do our best to accommodate, but cannot guarantee changes due to courier constraints.

5. I entered the wrong delivery address—what should I do?

If you realize an error in your delivery address, contact us immediately by email or phone before dispatch. Once the order is shipped, changes may not be possible.

6. Can I have different shipping and billing addresses?

Currently, orders can only be placed with one address (delivery address).
If you require the bill in a different name, please email us—we can issue a soft copy invoice separately.

7. What if my order does not arrive on time?

If your package hasn’t arrived by 7:00 pm on the estimated date, please contact us with your Order ID. We will coordinate with our courier partner and update you promptly.

8. What if an item from my order is missing?

Check your order confirmation email to see if the item is scheduled to ship separately. If it was supposed to arrive with your other items but is missing, kindly contact our customer service team for resolution.

Return & Complaint Policy

Quality Issues / Wrong Product: If the product received is different from what was described, it will be replaced. Return freight will be borne by us, and replacement will be shipped at no extra cost.

Damaged in Transit: Do not accept the package if visibly damaged. If urgent, mention “Received Damaged” on the courier slip before signing. Share photos of damaged items with us via email—we will issue a refund, credit, or replacement.

Manufacturing Defects: Products with verified defects will be replaced or refunded based on your preference.