Privacy policy

At Portus Packaging (“Company”, “we”, “our”, or “us”), we are committed to protecting the privacy and confidentiality of our customers and website users. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information from customers:

  • Full Name
  • Mobile Number
  • Email Address
  • Billing and Shipping Address
  • GST Number
  • Payment Information
  • Order History
  • IP Address and Device Information
  • Browser and Cookies Data

How We Use Your Information

We use customer information for:

  • Processing and delivering orders
  • Customer support and communication
  • Sending order updates and invoices
  • Improving website performance and user experience
  • Marketing and promotional communication
  • Fraud prevention and security purposes
  • Compliance with legal obligations

Payment Information

All online payments are processed through secure third-party payment gateways. We do not store customers’ debit card, credit card, UPI PIN, or banking passwords on our servers.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, Meta Pixel, and similar technologies to:

  • Improve website functionality
  • Analyze traffic and customer behavior
  • Personalize user experience
  • Run advertising campaigns

Users may disable cookies through their browser settings.

Sharing of Information

We do not sell or rent customer information to third parties. Information may be shared only with:

  • Delivery and logistics partners
  • Payment gateway providers
  • Government authorities if legally required
  • Technology and website service providers.

Data Security

We implement reasonable security practices to protect customer data against unauthorized access, misuse, disclosure, or alteration.

Retention of Information

Customer information may be retained for accounting, taxation, legal, and operational purposes as required under applicable laws.

Customer Rights

Customers may request:

  • Access to their personal information
  • Correction of incorrect information
  • Deletion of personal information where legally permissible

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to Privacy Policy

Portus Packaging reserves the right to modify this Privacy Policy at any time without prior notice.