Shipping policy

At Portus Packaging, we aim to providing reliable delivery services and quality products to our customers. This Shipping & Return Policy outlines the terms related to order processing, shipping, returns, replacements, and refunds for all purchases made through our website. 

 Order Processing: 

  •  All orders are processed only after successful payment confirmation.  

  • Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. 

  • Bulk orders or customized orders may require additional processing time.  

  • Portus Packaging reserves the right to accept, reject, or cancel any order at its sole discretion. 

 Shipping & Delivery 

  • We deliver products across India through trusted courier and transport partners.  

  • Estimated delivery timelines are as follows:  

  • Air Shipment: 2–4 business days 

  • Surface Shipment: 3–5 business days   

  • Delivery timelines are approximate and may vary due to operational, logistical, weather, or regional factors.  

  • Shipping charges, if applicable, will be displayed during checkout.  

  • Once the order is dispatched, tracking details may be shared with the customer through email, SMS, or WhatsApp.  

Note: Currently, orders can only be placed with one address (delivery address). 
If you require the bill in a different name, please email us—we can issue a soft copy invoice separately. 

 

Delivery Responsibility 

  • Customers are responsible for providing complete and accurate shipping information.  

  • Portus Packaging shall not be liable for delays or failed deliveries caused due to incorrect address, unavailable recipient, courier delays, natural disasters, strikes, government restrictions, or circumstances beyond company control.  

  • Once the order is marked as “Delivered” by the courier partner, the delivery shall be considered completed. 

Note: If your package hasn’t arrived by estimated date and time, please contact us with your Order ID. We will coordinate with our courier partner and update you promptly. 

Inspection at Delivery 

  • Customers are advised to inspect the package immediately at the time of delivery.  

  • Any issue related to damaged packaging, missing quantity, wrong product, or transit damage must be reported within 24 hours of delivery.  

  • Claims raised without proper photo/video proof or after the specified timeline may not be accepted. 

Return Eligibility

  • Quality Issues / Wrong Product: If the product received is different from what was described, it will be replaced. Return freight will be borne by us, and replacement will be shipped at no extra cost. 

  • Damaged in Transit: Do not accept the package if visibly damaged. If urgent, mention “Received Damaged” on the courier slip before signing. Share photos of damaged items with us via email—we will issue a refund, credit, or replacement. 

  • Manufacturing Defects: Products with verified defects will be replaced or refunded based on your preference. 

 Non-Returnable Products 

 The following products shall not be eligible for return or refund: 

  • Used or partially used products  

  • Products damaged due to improper handling or storage by the customer  

  • Products returned without original packaging  

  • Return requests raised after the allowed timeline